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Can I still change my order?

2 messages in this conversation

  1. From: Lotte Verhagen <l.verhagen@example.com>To: info@example.com8 Oct 2026, 09:00Received

    Hi, I've just ordered (10501) but I'd like to add a pack of spare ribs. Is that still possible? Lotte

  2. From: info@example.comTo: l.verhagen@example.com8 Oct 2026, 14:00Sent by the team

    Good afternoon Lotte, Certainly, order 10501 has not been packed yet. I've added a pack of spare ribs; the difference is settled automatically and you'll receive an updated confirmation. Kind regards,

Suggested reply

We look the order up in our system and let you know the same day where it stands. If nothing was delivered when it should have been, we put the delivery on the next round and tell you which day that is. An order can be changed until it has been packed, which is the evening before the delivery round. After packing we can still add to it, but a cancellation then goes onto the next round. Just reply to this message with what you would like changed. Order 10501 was placed on 3 October and has been completed.

Based on: the knowledge base: Vragen over een lopende bestelling (EN) · the knowledge base: Een bestelling nog wijzigen · the order: 10501

Written by the demo assistant (not a real language model)

Use as reply

This puts the text in a draft. Nothing is sent; a person reads it over and sends it.